Frequently Asked Questions

Have a question? We've got you covered.
Everything you wanted to know about technology development and working with us.

GENERAL QUESTIONS

Why should I choose Dot Com Development?

The success of your business is our success. We listen to our clients, we learn their business models, we suggest new features and optimal solution workflows. We spend countless hours of R&D so that you can expand and succeed. Our “customer-first” approach coupled with lower risks and high-quality returns enable us to retain over 85% of our customers.

How long have you been in business?

Dot Com Development has been in business since 2004. From the start we have been building and successfully delivering custom web solutions expanding into mobile in 2008, cloud 2010, and wearables in 2015.

What types of business do you work with?

We work with a broad range of companies including start-ups, small and medium business, corporate enterprises and marketing agencies in both the B2B, B2C sectors. Because we take the time to learn your business relative to the problem we are solving at hand, our custom solutions are able to span just about any industry.

Does your company work with clients anywhere?

Although we are located in Scottsdale, Arizona, we specialize in remote based development and service clients globally. Both our account management protocols, development processes and tools allow us to service clients without teh need for face to face meetings. Rest assured, we will be communicating with you almost daily throughout your project if need be.

Do you have references for your services?

Yes we have a client reference sheet for distribution. Upon submission of our estimate to you, we will include the reference sheet for your due diligence.

Why can't I find pricing on your site?

Every project is custom-built for each client, right down to every single graphic and functionality requirement. Therefore, it’s important for us to sit down with you and talk through your project and your needs before we can give you a proposal and cost estimate. Feel free to contact us to set up a meeting to learn more about the kind of solution that will fit your need and budget.

Are your developers properly trained?

Our developers have all been well vetted and received schooling and training in various development languages. They attend ongoing training, certification courses, industry seminars and conferences as technology evolves to ensure their knowledge is up to speed with what’s cutting edge.

PROJECT QUESTIONS

How do I get started?

If you are interested in working with our company give us a call at (877) 755-9934 to get started or send us a message using the contact form on this site. We will collect all information for a detailed scope of work, conduct our technical analysis and submit a business proposal to you. Once you sign off, we will kick the project off and keep working with you from there.

Can you help me with the requirements?

Yes of course we will help you! If your solution is floating in your head at the concept level with some detail, you can take advantage of our consulting and spec writing services.

How long will my project take?

The time period for app development is based on your requirement and complexity of the project. Generally, it takes 1 to 3 months for small-size projects, 3-6 months for medium-size projects and for large-size projects its could be 6 months to 1 – 3 years.

Can you give me a ballpark estimate?

We don’t provide ballpark estimates. It would not be responsible of us or any developer to provide ballpark estimates without knowing the detailed cost drivers of the end deliverable. We provide estimates after we have the full understanding of the project, all its cost drivers, and can perform an appropriate technical analysis of the scope of work.

What are your payment terms?

Our engagement model and payment terms depend on the size and scope of the project. Our fixed price model works best for less complex or projects with a well defined set of documented requirements regardless of size and complexity. Our hourly engagement model is a perfect fit for projects with a much less defined set of requirements.

Our fixed price model payment terms vary depending on the same factors as well and typically include a milestone based structure with a start of project deposit. Our hourly engagement fee schedules involve a weekly, bi-weekly or monthly payment options.

Are you able to work with my budget?

Yes. Most our engagements are ”fixed budget, scope controlled” meaning we’ll help you develop a responsible budget, and we’ll stick to it. Since we’ve never worked with people who have fewer ideas than they have money or time, our job is to figure out the best possible solution we can build for the given budget. From there, we’ll work to control of the scope of the project, both in depth (polish, refinement, complexity) and breadth (features, functionality).

What types of engagement models do you offer?

Size, scope, budget and project definition all factor into which engagement model is best. Basically projects with well documented requirements fit better into our fixed price engagement. Projects with more loosely defined requirements and unknown variables we would recommend an hourly engagement.

Who will I work with during the project?

Your point of contact will always be our Project Manager. However,  at one point or another if there are additional needs that require our coding teams input and feedback, our PM’s will always be sure to include them when needed.

Do you build everything from scratch?

We always program from scratch. In addition, we get incredible leverage from both licensed and open source tools, libraries, frameworks our own proprietary libraries for smaller snippets of code. We never reinvent the wheel when there is a tool that is suitable for solving a problem, but your application will always be legally considered custom built from scratch.

Can I change the requirements during development?

Yes. This kind of flexibility is important and could determine the success of the project. However, some changes could affect budget or schedule but don’t worry, we will assess and help manage change requests with you as they come.

Will I get regular status updates during development?

Yes. Transparency is one of our top priorities. We’ll keep code in a shared repository and make sure you have access. We also provide daily status updates and weekly progress reports.

Who fixes bugs after the project is delivered?

You can expect the code we deliver to be well tested, free from defects and perform as intended. In addition, we offer a post-delivery 30 day warranty period covering certain bug fixes.

Who owns the code and designs you produce?

You do. Before we start working, we’ll put an agreement in place that will assign ownership of all work product and deliverable’s to you.

MOBILE APP QUESTIONS

What's the difference between native and hybrid?

A native app is a smartphone application developed specifically for a mobile operating system (think Objective-C or Swift for iOS vs. Java for Android). Hybrid mobile applications are, at core, websites packaged into a native wrapper and built to run on a smartphone as a mobile application. They look and feel like a native app, but ultimately outside of the basic frame of the application they are fueled by a company’s website.

How long does it take to develop a mobile app?

Small simple apps can be completed in a couple weeks, while more complex apps might take 3 – 6 months. The more clearly you’ve defined your idea and how it will work as an app, the more closely we can estimate a time frame.

Can you build iPhone and Android versions at the same time?

Absolutely. Whether choosing to develop with a native technology or a cross platform technology, the app code bases with be completed side by side or in a similar coordinated fashion. We also develop Windows Mobile applications as well.

How is the mobile app distributed to the marketplaces?

Consumers will be able to download apps right on their devices from the marketplaces. We’re experts in the submission process, having submitted tons of apps for clients to the various app marketplaces:

– Apple iTunes Connect App Store
– Google Play for Android
– Windows Phone Apps+Games Store

Enterprise apps can also be distributed on your own private server.

Do you have download stats of your clients' apps?

App owners receive statistics within the dashboard of their developer account from the various download services for their own apps. Because these accounts belong to our clients, we do not keep track of clients’ stats.

How can I make sure my app gets plenty of downloads?

There’s no such thing as a guarantee and just like web sites, mobile apps do not get found just because they are built and put in the marketplace. However our digital marketing services and experts can help your app gain the exposure and traction you need to have a realistic chance at rising above the crowd.

Do you have examples of apps you have created?

You can view our case studies or visit our portfolio page for an in depth look at some of our more significant projects. Or you can contact us to get a list of mobile projects we have successfully delivered.

WEBSITE & WEB APP QUESTIONS

Whats the difference between a website and web app?

The short and simple answer is a website is informational and a web application is interactive for the user. If you are not sure what you need, ask us and we will help you figure it out.

Why would I want a web app vs. a website?

If your site has to be updated frequently, even in a small scale – A database driven website will allow those without any design or development experience to make changes, updates, additions or deletions thus saving money on maintenance contracts.

How long does it take to design and build a site?

The time it takes to depends on the size and scope. Websites or web applications can take anywhere from 1 to 6 months from beginning to end. Larger and more custom / complex projects will take longer.

Do I own my site?

YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for support and maintenance of the site. Our team is just irresistible that way.

Do you provide web hosting services?

No. And be cautious when other web design companies say they do.

Most “real” web hosting companies have massive data centers that have hundreds of employees, triple power redundancy (in case of a blackout in the region) and 24-hour security staff guarding the facility.

We can offer up our preferred hosting providers of high reputation and work with them on your behalf.

Will I have say in the graphic design process?

Absolutely. Our goal is to please you. We can’t do that without your input. If there are other sites with a design style that you would like to emulate, we can do that. If you have a logo or brand collateral that you’d like us to work around, that’s no problem. We’ll be sure your new site will be a consistent and integral part of your overall brand.

Can I sell products on my site?

Sure thing – our content management systems can build and host your online store, and we can set up all of the security necessary to ensure your customers’ details remain safe and secure.

What is a Content Management System?

A content management system (CMS) enables you to maintain the content on your website without any additional software our technical skill. When using a CMS, you can add new pages, upload images and be in full control of your site – all you need is a web browser and an internet connection. We are experienced in working with and customizing over 15 various CMS’s or we can even write one specifically for your needs.

Can yo help me write content for my site?

Yes. We include copy writing and editing services as an option for our clientele. Some choose to take advantage of those services and some don’t. We also build your sitemap and help structure the foundation of your website in the planning stages.

Can you help me find photos for my site?

Yes. We will help you source stock photos from sites such as www.crestock.com and www.istockphoto.com.

Are your sites mobile friendly?

Yes. Every site we have built since 2010 has been mobile-friendly. The method we use to achieve this is known as responsive design, which ensures that the site works well on a wide variety of screen sizes, from smartphones and tablets through to small and large desktop monitors.

Another company says they can build my site for $800. Why shouldn't we use them?

We’ve seen those ads on the side of the road, too. Be wary of anyone who says they’ll build you a web site or sell you a car for $600. There’s a possibility they’ll take your money and run. What’s more likely is that they’ll take your money and then build your site with a template that’s been used thousands of times and have very limited features. They may have a lot of templates to choose from, but they’ll all be rather generic. They’ll ask you for five pages of text and then slap it into a template and that’s it. You can’t have custom graphic design; you can’t have any interactivity; your site won’t be optimized for search engines, it wont be properly secured and it will look like a $800 site.

Remember, a consultation with us is always free and we just might be able to prevent you from wasting a thousand bucks.

(877) 755-9934
Ready to get started?

Our doors are always open and our team is always ready. Send us a message or give us a call. We will be happy to get things going to discuss the finer details of the solution you are looking for.

Thank you!

You information has been submitted and one of our associates will be in touch with you within 24 hours. If you have an urgent need you can always contact us directly at (877) 755-9934 Monday – Friday between 8am and 5pm MST.

We look forward to speaking with you soon.

Business Development Team
Dot Com Development